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Contact information

St-Elisabeth site - Uccle
02-614 20 00
St-Michel site - Etterbeek
02-614 30 00
Bella Vita Medical Center
02-614 42 00

U35 (cardiology, nephrology)

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PRESENTATION OF THE UNIT

Our unit is composed of 18 bedrooms.

CARE PATHWAY

Upon your arrival, proceed to the nurses’ office where you will be welcomed by the head nurse (or, if absent, by the nurse in charge for the day).

For all types of hospitalisation, the nurse fills in a computerised form. This file includes information regarding your general state of health and medical records, and its purpose is to optimise your healthcare and medication during the course of your hospitalisation (weight, size, list of medication...).

Please also note that it is essential to stop taking certain kinds of medication (blood thinners, oral anti-diabetic medication...) that the doctor/surgeon would have asked you to stop taking prior to your hospitalisation.

If you are scheduled for surgery and are about to stay in the intensive care unit (for example a heart operation), please only bring a minimum amount of belongings (toothbrush, toothpaste, soap, razor, glasses, book, dressing gown, slippers). Do not bring a suitcase to the intensive care unit as there are no storage facilities.

Note: A patient satisfaction form will be given to you upon admission to assess the quality of the healthcare you receive and, possibly, your dissatisfaction with your hospitalisation.

YOUR ROOM

In all of the rooms (single rooms or not) there are two beds, and each bed features a warning bell, a radio and loudspeakers.
There is a bedside table for each bed
A shared bathroom (shower, toilet, sink)
A television set and fixed phone
An armchair per bed, as well as two chairs for visitors.

Your room is your living space during your hospitalisation, it is important that it remains tidy for the safety and comfort of all.

MEAL ORGANISATION

Meals are served at the following hours:

  • Breakfast: 8am
  • Lunch (hot meal) at noon
  • Dinner at 5pm  

Note: There might be delays, we apologise for the inconvenience. 
There is a preference sheet that you can fill in. If possible, we will take your preferences into account and we can require the services of a dietician if necessary.

SERVICES AND RELAXATION

Telephone and Internet

All rooms have telephone and internet connections. You will receive a personal code for the telephone when you register. If required you should also ask for access codes for the internet at the admissions department. Outside admissions opening hours, please feel free to ask for the access code at the reception. 

Television

All rooms have radio and flat screen television (with DVD player) with a remote control unit in your room. Please keep the volume within reasonable limits out of respect for your fellow patients.

Reading Materials

Every Tuesday and Thursday volunteers from the Red Cross come round with books which you may borrow free of charge.

COFFEE BREAK

Every Tuesday, at 2pm, our volunteer colleague, Geneviève, will serve coffee or tea in your room.

MAIL

Christine, our logistical assistant, will deliver it to your room as soon as we receive it. Ladies please ask your correspondents to indicate your maiden name on the envelop. 

Hairdresser - Pedicure

If you wish, you may make an appointment for your hair and/or pedicure via the head nurse of your ward.

The hairdresser comes every Monday.

The pedicure comes every Friday.

YOUR DISCHARGE

Before leaving the hospital, you will be given discharge documents by the doctors. At home, it is very important to read these documents, in particular as they relate to your medication. Do not hesitate to ask the doctors any questions you may have, to better understand how to proceed once you are at home. 

Remember to carefully check the room for anything you may have forgotten (phone charger, wipes, razor, soap...)
Note: do not forget to hand in the satisfaction form before leaving. 

When you arrived in the unit, you went to greet the head nurse, who will be happy to wish you well upon your discharge. You will find her in the nurses’ office and it is a way of signalling your final departure from the room. 

We hope you enjoyed your stay here, and the team of the 35 wishes you all the best and hopes you remain in good health!