MUTUAL INSURANCE AND THIRD-PARTY PAYMENT
If your insurance cover is in order, and provided we have your correct health insurance details, the Europe Hospitals practice "Tiers-Payant" (third-party payment), i.e. the part reimbursed by your health insurance company is sent directly to it, so you only have to pay us your share.
These are sums incurred by the clinic on your behalf (food, medication, medical techniques, miscellaneous expenses, etc.) which, by law, are not reimbursable under the health and disability insurance scheme.
In accordance with the law, we may charge you fixed fees for laboratory, radiology and on-call medical services for any hospitalisation, regardless of the care provided.
OTHER ORGANISATIONS AND ACCIDENTS AT WORK
Unless the clinic agrees to cover the costs, you are responsible for paying the invoice and sending it to the relevant organisation for recovery. We would draw your attention to the fact that you remain our debtor until the invoice has been paid.
The address shown on the invoice is the one given on admission. The Europe Hospitals billing department must be notified of any changes to this address.
In the case of hospitalisation, a deposit is required on admission to cover costs that cannot be reimbursed by insurance organisations. Additional payments may be required if the stay is prolonged. For consultations, fees are payable at the cash desk.
TERMS OF PAYMENT
Unless otherwise agreed upon, the invoices are payable in cash, to the account provided and by means of the attached transfer forms.
Failure to pay on the due date will incur, by right and forthwith, late payment interest set at the statutory rate of interest, and a 15% increase in the unpaid amount, with a minimum of €19 as flat-rate compensation pursuant to article 1152 of the Civil Code.
This invoice must be paid no later than the due date stated on the invoice. In the event of late payment and after sending the 1st reminder free of charge in accordance with the conditions and deadlines referred to in Article XIX.2 of the Code of Economic Law, compensation clauses shall apply. Interest for late payment in accordance with Article 5, second paragraph, of the law of 2 August 2002 concerning the fight against late payment in commercial transactions, calculated at the reference rate plus 8%, will be applied to the outstanding sum from the fifteenth calendar day starting on the third working day after the reminder is sent.
A lump-sum penalty will be charged to the balance due, calculated as follows:
- if the balance due is less than or equal to €150.00: €20.00
- if the balance due is between €150.01 and €500.00: €30.00 plus 10% of the amount due for the portion between €150.01 and €500.00;
- if the balance due is more than €500.00: €65.00 plus 5% of the amount due for the portion over €500.00, up to a maximum of €2,000.00.
If the Europe Hospitals fail to comply with a contractual obligation, the patient will send a letter of formal notice describing the damage suffered to the Patient Administration Department, within 30 calendar days of becoming aware of the breach. If the breach has not been rectified within 60 calendar days, a lump-sum compensation payment will be due. Where the damages are appreciable in money terms, they amount to 10% of the appreciable amount in money terms, with a minimum of €25.00 and a maximum of €75.00. If the damage is not appreciable in money terms, the lump sum is €25.00.
Only claims made on a durable medium, accompanied by supporting and/or disputed documents, will be taken into consideration. These complaints must be sent to the patient administration department of the Europe Hospitals, Avenue De Fré 206, 1180 Uccle, within 30 calendar days.
If you have any further questions concerning your invoice, feel free to contact the patient administration department preferably:
- by email: email@example.com
- by phone on 02-614 26 60
- or on site:
- for the St-Elisabeth site, on Mondays and Fridays from 8am to 12pm and on Tuesdays, Wednesdays and Thursdays from 8am to 12pm and from 1pm to 5pm
- for the St-Michel site, on Tuesdays from 8am to 12pm and on Thursdays from 1pm to 4pm.
Source: Administration Service - Last update: 18/10/2023