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Contact information

St-Elisabeth site - Uccle
02-614 20 00
St-Michel site - Etterbeek
02-614 30 00
Bella Vita Medical Center
02-614 42 00

F.A.Q.

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Last update: 03/07/2020

Dear patients, the Europe Hospitals receive many questions related to your queries about the Coronavirus COVID-19. We have collected the most frequently asked questions and answer them below. All this information is based on the FPS Public Health guidelines available on www.sciensano.be.

Screening/INFO CORONAVIRUS

 

WHAT ARE THE SYMPTOMS OF COVID-19 CORONAVIRUS?

The patient has a temperature accompanied by cough with possible breathing difficulties, muscle pain, sore throat. Elderly people and people with pre-existing chronic diseases seem to be more vulnerable to severe symptoms.

CAN I COME TO THE HOSPITAL FOR A COVID-19 SCREENING?

It is imperative that you call your doctor in the first instance. He or she will advise you on the instructions to be followed.

CAN I GO TO THE EMERGENCY DEPARTMENT IF I THINK I HAVE CORONAVIRUS?

It is imperative that you call your doctor in the first instance. He or she will advise you on the instructions to be followed.

IS THERE A RISK OF CATCHING COVID-19 CORONAVIRUS CIRCULATING IN YOUR HOSPITAL FROM INFECTED PEOPLE?

The Europe Hospitals have put in place all hygienic and protective measures to prevent the spread of the virus:

  • A "COVID-19 box" at the Emergency Department: click here for more information
  • Specific measures for consultations and interventions: click here for more information
  • Specific measures for the visits: click here for more information
  • In addition, patients who are infected and/or waiting for the results are isolated in dedicated care units.

At the hospital or elsewhere, to avoid contamination, it is necessary to follow the following hygiene rules to the letter:

  1. Stay at home, especially if you are sick.
  2. Wash your hands regularly with soap and water or a disinfecting solution.
  3. Keep enough distance (1.5 metres).
  4. Limit your physical social contacts.
  5. Wear a face mask on public transport and in crowded public places.

WHAT MEASURES HAVE BEEN TAKEN IN THE EUROPE HOSPITALS IN RESPONSE TO THIS COVID-19 CORONAVIRUS CRISIS?

The Europe Hospitals have put in place all hygienic and protective measures to prevent the spread of the virus:

  • A "COVID-19 box" at the Emergency Department: click here for more information
  • Specific measures for consultations and interventions: click here for more information
  • Specific measures for the visits: click here for more information
  • In addition, patients who are infected and/or waiting for the results are isolated in dedicated care units.

WHAT HYGIENE MEASURES SHOULD BE TAKEN TO AVOID BEING INFECTED?

  1. Stay at home, especially if you are sick.
  2. Wash your hands regularly with soap and water or a disinfecting solution.
  3. Keep enough distance (1.5 metres).
  4. Limit your physical social contacts.
  5. Wear a face mask on public transport and in crowded public places.

WHAT DO WE MEAN BY "REACHING THE PEAK"?

Under normal circumstances, a virus quickly infects a very large number of people. When this peak of infection hits us with such intensity, it becomes very difficult for the health sector to cope with the demand for care. When the peak has been reached, it means that the spread of the virus slows down and is spread over a longer period of time, the curve is said to flatten. Hospitals can then provide high-quality care. We can do this together because of the measures imposed by the government. We all have a responsibility in this regard, not just the health care providers.

WHERE CAN I GET MORE INFORMATION ABOUT THE VIRUS?

HOW DO I GET TO THE SCREENING CABIN?

The Covid-19 screening cabin is reserved for people having an examination, an operation or a hospitalisation at the Europe Hospitals.

This screening is requested by the doctor and is done 48 hours before entering the hospital.

Here is the map to get to the screening cabin:

- Site St-Michel

- Site St-Elisabeth

As of Monday, July 6, systematic screening will be discontinued at our two sites for scheduled hospitalizations, One Day, the Sleep Lab, pregnant women at the end of pregnancy, etc. However, all patients entering hospitalization will be required to complete a questionnaire to detect suspected COVID-19 cases.

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CONSULTATIONS

I (OR MY CHILD) HAVE A SCHEDULED CONSULTATION, SHOULD I POSTPONE IT?

The Europe Hospitals have restarted their consultations and thier activities in the surgical and medical day hospital. 
For consultations, this means that:

  • You will be asked to wear a surgical mask provided by the clinic, personal masks will not be accepted.
  • You are invited to come to the hospital maximum 20 minutes before your consultation starts and no earlier.
  • A buffer zone (ventilated and spaced) is provided to keep waiting room time to a strict minimum.

We ask all our patients to come to their medical appointments preferably alone. If possible, the accompanying person should wait for the patient outside the hospital (e.g. in the car).

The following exceptions will be tolerated:

  • If a child comes for consultation, he or she may come accompanied by a maximum of one adult;
  • If a person has reduced mobility, he or she may come accompanied by a maximum of one adult;
  • Pregnant women may come accompanied by their partner.

If you have symptoms but for medical reasons your consultation is indispensable and must be maintained, please respect the following instructions:

  1. Please mention your status to the consultation secretariat. It will forward the information to the doctor;
  2. It is imperative that you observe the necessary hygiene rules.

ARE THE BELLA VITA MEDICAL CENTER AND THE EXTERNAL CONSULTATION HALLE STILL OPEN?

The Bella Vita Medical Center has gradually restart its activities.

Note that the laboratory for blood sampling is also open again but by appointment only.

Furthermore, in order to respect the sanitary measures that remain in force, we will now ask you to wait in your car for the practitioner to contact you when he is able to welcome you.

The practitioner will meet you in the hall of the centre.

It is no longer possible to wait in the waiting rooms.

The secretaries will remind you of this and tell you how to proceed when you make the appointment.

Please come with a mask and use the hydroalcoholic gel dispensers that will be available in the centre to disinfect your hands upon arrival.

We take all precautionary measures so that you can consult our practitioners in the best conditions. This is for your greater safety and that of the staff.

We thank you in advance for your understanding and assure you of our pleasure to see you again very soon.

The external consultation in Halle has also partially restart its consultations.

CAN SOMEONE ACCOMPANY ME TO MY CONSULTATION?

We ask all our patients to come to their medical appointments preferably alone. If possible, the accompanying person should wait for the patient outside the hospital (e.g. in the car).

The following exceptions will be tolerated:

  • If a child comes for consultation, he or she may come accompanied by a maximum of one adult;
  • If a person has reduced mobility, he or she may come accompanied by a maximum of one adult;
  • Pregnant women may come accompanied by their partner.

Please follow the guidelines to help us slow the spread of the virus and protect your loved ones and our staff.

Can I go to the emergency department for any reason other than COVID-19?

The Emergency Department of the Europe Hospitals continues to take care of all emergencies. We have set up two different circuits, one outside for patients potentially infected with COVID-19 and one inside for patients who come for all other emergencies. Don't play with your health, go to the emergency department if necessary!

Are some consultations available by video-conference?

Yes, the Europe Hospitals have launched video-consultation for its patients thanks to the Doctena platform!

Driven by our credo: "Yes we Care", it is extremely important for our institution, the Europe Hospitals, to always be able to provide the best care to our patients and to guarantee accessibility to care. This is particularly true during this COVID-19 crisis.

Patients can make appointments with more than 300 professionals from the Europe Hospitals in more than 30 different specialties and receive their diagnosis remotely. Concretely, the patient contacts the secretariat of the desired medical discipline to make an appointment. The latter asks the patient to indicate his or her e-mail address. The patient receives the confirmation of his appointment by e-mail with the connection link for the video consultation as well as reminders to avoid any delay or forgetfulness. On the day of the appointment, at the agreed time, the patient connects to the virtual waiting room via the video consultation link.

To consult the specialties that offer video teleconsultations: click here.

 

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INTERVENTIONS/HOSPITALISATIONS

I (OR MY CHILD) HAVE A PLANNED INTERVENTION, SHOULD I POSTPONE IT?

The Europe Hospitals have resumed their surgical and medical day hospital consultations and activities. 
For interventions in surgical day hospital:

  • As of Monday, July 6, systematic screening will be discontinued at our two sites for scheduled hospitalizations, One Day, the Sleep Lab, pregnant women at the end of pregnancy, etc. However, all patients entering hospitalization will be required to complete a questionnaire to detect suspected COVID-19 cases.

Click here for current measures regarding visits.

WHEN CAN I DROP OFF/PICK UP THINGS FOR MY RELATIVE?

Following the restriction of visits to hospitalized patients, a specific procedure has been put in place to leave essential personal effects for a relative:

  • Only essential personal effects can be deposited (medicines, clean linen, hearing aids, dentures, ...).
  • No valuables may be deposited.
  • Perishable items (food, flowers, etc.) are not allowed.
  • Only closed parcels are accepted (box, bag, ...).
  • A label with the patient's name, surname and unit will be affixed to the package.
  • Personal belongings can be left at the reception desk in the main entrance of the Europe Hospitals St-Elisabeth site or St-Michel site preferably between 2 and 5 p.m., except on weekends.

To collect a relative's personal belongings (dirty linen, valuables, etc.) we invite you to come back on Tuesdays or Thursdays between 2 and 5 p.m., when we have made the necessary arrangements.

The Europe Hospitals decline all responsibility in the event of loss or theft of the items deposited.
Thank you for helping us to protect your relatives and our teams!

WHERE CAN I PICK UP MY RELATIVE AFTER HIS/HER HOSPITALIZATION?

A person picking up a patient who is discharged must report to reception.
Reception will call upstairs. Then, either the patient will go downstairs himself, or a nurse will accompany the patient to the bottom, or the person may exceptionally go upstairs.

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VISITS

WHO CAN COME TO VISIT?

Visits to our hospitalized patients are once again authorized at the Europe Hospitals under certain conditions:


- Visits only authorized according to the following schedule: from 3:00 pm to 7:00 pm on our two hospital sites;

- Only one person per day and per patient. Visitor may vary from one day to the next.
- The duration of the visit is limited to a maximum of 30 minutes.
- Only asymptomatic visitors are allowed.
- Each visitor will be required to disinfect his or her hands on entering the hospital and will be given a mask to keep on until leaving the hospital.
- Each visitor will be required to wash their hands on entering the patient's room and on leaving the room.
- The rules of social distancing must imperatively be respected:
- Keep a sufficient distance (1.5 meters) and limit your physical contact.
- It is forbidden to bring flowers or meals to patients. The following are accepted: chocolates, sweets and biscuits in individual and closed packages.
- Visits from patients with COVID-19 are always prohibited.
- These rules apply to both private and double rooms.


The exceptions for the following services still apply:

  • Maternity:

During childbirth, the partner chooses between 2 visiting arrangements:

  1. Staying in the room 24 hours a day for the duration of the hospital stay (if it is a private room). Traffic in the corridors of the maternity ward must be kept to a minimum.
  2. If the partner prefers not to stay in the room 24 hours a day, he or she may visit once a day without any time limit. In this case, it is not possible to spend the night in the room. The visit can only take place in the room, not in the corridors. Additional visits are not allowed.
  • Pediatrics:

A parent or guardian can choose between 2 visiting arrangements in the event of hospitalization:

  1. Staying in the room 24 hours a day for the duration of the hospital stay. Movement in the corridors of the pediatric ward should be kept to a minimum.
  2. If the parent or guardian prefers not to stay in the room 24 hours a day, he or she may visit the room once a day without any time limit. In this case, it is not possible to spend the night in the room. The visit can only take place in the room, not in the hallway. Additional visits are not allowed.
  • Neonatology, Intensive Care and End of Life :

Maximum 1 adult/per day/per patient and always with prior medical approval.

WHO CAN COME TO VISIT?

Visits to our hospitalized patients are once again authorized at the Europe Hospitals under certain conditions:


- Visits only authorized according to the following schedule: from 3:00 pm to 7:00 pm on our two hospital sites;

- Only one person per day and per patient. Visitor may vary from one day to the next.
- The duration of the visit is limited to a maximum of 30 minutes.
- Only asymptomatic visitors are allowed.
- Each visitor will be required to disinfect his or her hands on entering the hospital and will be given a mask to keep on until leaving the hospital.
- Each visitor will be required to wash their hands on entering the patient's room and on leaving the room.
- The rules of social distancing must imperatively be respected:
- Keep a sufficient distance (1.5 meters) and limit your physical contact.
- It is forbidden to bring flowers or meals to patients. The following are accepted: chocolates, sweets and biscuits in individual and closed packages.
- Visits from patients with COVID-19 are always prohibited.
- These rules apply to both private and double rooms.


The exceptions for the following services still apply:

  • Maternity:

During childbirth, the partner chooses between 2 visiting arrangements:

  1. Staying in the room 24 hours a day for the duration of the hospital stay (if it is a private room). Traffic in the corridors of the maternity ward must be kept to a minimum.
  2. If the partner prefers not to stay in the room 24 hours a day, he or she may visit once a day without any time limit. In this case, it is not possible to spend the night in the room. The visit can only take place in the room, not in the corridors. Additional visits are not allowed.
  • Pediatrics:

A parent or guardian can choose between 2 visiting arrangements in the event of hospitalization:

  1. Staying in the room 24 hours a day for the duration of the hospital stay. Movement in the corridors of the pediatric ward should be kept to a minimum.
  2. If the parent or guardian prefers not to stay in the room 24 hours a day, he or she may visit the room once a day without any time limit. In this case, it is not possible to spend the night in the room. The visit can only take place in the room, not in the hallway. Additional visits are not allowed.
  • Neonatology, Intensive Care and End of Life :

Maximum 1 adult/per day/per patient and always with prior medical approval.

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ADMINISTRATION OF MY MEDICAL RECORDS

I NEED A PRESCRIPTION/DISEASE CERTIFICATE. HOW DO I GET IT?

Please contact the relevant medical secretariat.

BRING AN UP-TO-DATE LIST OF YOUR MEDICATIONS TO THE HOSPITAL.

If you go to the Emergency Department with a suspicion of COVID-19, it is especially important to know your medication list.

Patients are often referred by a triage centre and not by the usual GP who has a good idea of what medications to take at home. In this exceptional situation, no family member is allowed to stay with the patient to give us information. It is therefore essential that you fill in the list of your medicines taken at home correctly.

Download a blank medication list here. Fill it in yourself or ask for help from a family member, a home nurse, your pharmacist or your GP.

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SUPPORT AND DONATIONS

HOW CAN I SUPPORT YOUR TEAMS?

Hospital teams across the country need your support more than ever! And the staff of the Europe Hospitals as well. Whether it is by a message, a drawing, a photo, a video, your gestures do a lot of good for morale. Every day, communicate your positive energy, your encouragement or your gratitude to those who are fighting relentlessly against COVID-19 via the platform: https://restecheztoi.be/.

You can choose to spread your message to the whole hospital world or to a specific hospital, such as the Europe Hospitals. Your messages are broadcast live in participating hospitals. Thank you in advance for your heart-warming attention.

The Europe Hospitals would like to thank CHR Verviers East Belgium and the Globule Bleu agency for this wonderful initiative.

Above all, don't forget: #StayHome.

CAN I HELP YOU WITH SOME EQUIPMENT?

Do you have protective equipment that you don't need such as FFP2 masks, FFP3 masks, surgical masks, gowns, safety glasses? Do not hesitate to contact our Chief Operational Officer via email e.vass@euhos.be or to come and drop it off at the hospital reception desk on the St-Elisabeth site, avenue De Frélaan 206 in Uccle or on the St-Michel site, Rue de Linthoutstraat 150 in 1040 Etterbeek. A deposit is also possible at the Bella Vita Medical Center, Allée André Delvaux 16 in Waterloo.

CAN I HELP YOU WITH DONATIONS?

Many of you have asked us if it is possible to make donations to the Europe Hospitals as part of the COVID-19 crisis. This is heartwarming!

You can make your donations :
- Either by making the donation directly to the Europe Hospitals on account BE70 3100 3699 9425 indicating the free communication " DONATION COVID 19 ".
- Either by paying the donation via the King Baudouin Foundation to account BE10 0000 0000 0404 indicating the structured communication ***020/0670/00086***. Tax certificate for any donation of more than 40 EUR.

Thank you for your support and generosity.
YES WE CARE !

I CAN MAKE MASKS. CAN I BRING THEM TO THE EUROPE HOSPITALS?

In order to not endanger the safety of our patients and employees, we unfortunately cannot accept homemade masks from outside. The masks must be scientifically tested before we can use them. This is the only way to find out whether they can stop even the finest particles.

In the hospital, special care is often carried out that causes fine droplets. These fine droplets can contain the virus and, through the mesh of the homemade mask, cause contamination.

However, masks may be useful in situations where fewer operations are performed that cause these fine droplets, such as in rest homes or for patients receiving home care.

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VOLUNTEERS

I WOULD LIKE TO VOLUNTEER TO HELP AT THE CLINICS, WHO CAN I CONTACT?

We receive a lot of proposals for volunteers, including doctors, nursing staff, administrative staff, etc. We also receive a lot of proposals for volunteers. It is important to centralize all these proposals in a structured register. To do this we have created the following email address: covid19volunteer@cdle.be Please make your volunteer proposal by sending an email to this address.

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DIALYSIS PATIENTS

CAN I STILL GET DIALYSIS AT THE EUROPE HOSPITALS?

Yes, your dialysis will continue as normal until further notice.

CAN SOMEONE ACCOMPANY ME DURING MY TREATMENT?

We ask all our patients to come to their medical appointments preferably alone. If possible, the accompanying person should wait for the patient outside the hospital (e.g. in the car).

The following exceptions will be tolerated:

  • If a child comes for consultation, he or she may come accompanied by a maximum of one adult;
  • If a person has reduced mobility, he or she may come accompanied by a maximum of one adult;
  • Pregnant women may come accompanied by their partner.

IS MY CONSULTATION WITH THE NEPHROLOGIST STILL TAKING PLACE?

The Europe Hospitals have restarted their surgical and medical day hospital consultations and activities.

CAN SOMEONE ACCOMPANY ME TO MY CONSULTATION?

We ask all our patients to come to their medical appointments preferably alone. If possible, the accompanying person should wait for the patient outside the hospital (e.g. in the car).

The following exceptions will be tolerated:

  • If a child comes for consultation, he or she may come accompanied by a maximum of one adult;
  • If a person has reduced mobility, he or she may come accompanied by a maximum of one adult;
  • Pregnant women may come accompanied by their partner.
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PREGNANT WOMEN

ARE MY PREGNANCY-RELATED MEDICAL EXAMS STILL TAKING PLACE?

The Europe Hospitals have restarted their consultations and thier activities in the surgical and medical day hospital. 
For consultations, this means that:

  • You will be asked to wear a surgical mask provided by the clinic, personal masks will not be accepted.
  • You are invited to come to the hospital maximum 20 minutes before your consultation starts and no earlier.
  • A buffer zone (ventilated and spaced) is provided to keep waiting room time to a strict minimum.

We ask all our patients to come to their medical appointments preferably alone. If possible, the accompanying person should wait for the patient outside the hospital (e.g. in the car).

The following exceptions will be tolerated:

  • If a child comes for consultation, he or she may come accompanied by a maximum of one adult;
  • If a person has reduced mobility, he or she may come accompanied by a maximum of one adult;
  • Pregnant women may come accompanied by their partner.

CAN MY COMPANION SLEEP IN THE MATERNITY WARD?

At the time of delivery, the partner chooses between 2 types of visits:

  1. Staying in the room 24 hours a day for the duration of the hospital stay (if it is a private room). Traffic in the corridors of the maternity ward must be kept to a minimum. 
  2. If the partner prefers not to stay in the room 24 hours a day, he or she may visit once a day without any time limit. In this case, it is not possible to spend the night in the room. The visit can only take place in the room, not in the corridors. Additional visits are not allowed.

DO PRENATAL LESSONS AND INFORMATION SESSIONS STILL TAKE PLACE?

Lessons and visits to the maternity ward are suspended at both sites.

Should I get tested before I give birth?

As of Monday, July 6, systematic screening will be discontinued at our two sites for scheduled hospitalizations, One Day, the Sleep Lab, pregnant women at the end of pregnancy, etc. However, all patients entering hospitalization will be required to complete a questionnaire to detect suspected COVID-19 cases.